Terms and conditions

“Ecopacq”, “we” and “us” means Ecopacq Nigeria Limited. “You” means the person or company named on the quotation. “System” means the equipment, materials and work described in your quotation.

1. The agreement

• These terms, the return and refund policy, the privacy policy and your written quotation or contract constitute the agreement.
• In a conflict, the following order applies: the signed contract, the accepted written quotation, these terms, then our policies.
• Terms in a purchase order or in correspondence do not apply unless we accept them in writing.
• Statements by telephone, on social media or in person do not vary these terms unless Ecopacq confirms them in writing.

2. Quotations

• A quotation is valid for the period stated on it. After that period, price and availability may change.
• A quotation is based on the information you provide and on the site assessment. If that information is incomplete or incorrect, or the site differs from what was shown, we may revise the quotation.
• An order is formed only when you accept the quotation in writing and we receive the first payment due.
• Figures from the solar calculator, guides or this website are information only. They are not quotations, offers or warranties.

3. Price and payment

• The price and the payment schedule are those on the accepted quotation.
• 70/30 plan. A qualified customer pays 70% before work and the remaining 30% over three months at 0% interest. Qualification and the instalment dates are those stated in the written quotation.
• Milestone and phased plans. Each payment is due at the stage stated in the quotation.
• Where the quotation so provides, the price of imported equipment may be revised before the order is placed if the exchange rate, duty or supplier price changes materially. We will give written notice before ordering. You may then cancel under the return and refund policy.
• If a payment is overdue, we may suspend work, delivery, monitoring and aftercare until it is received. Agreed dates move by the period of suspension.

4. Title and risk

• Equipment remains our property until paid for in full, including after delivery or installation.
• Until title passes, you shall keep the equipment safe, insure it where practical, and not sell, move, modify or encumber it.
• If payment is not made as agreed, you authorise us to enter the site at a reasonable time to disconnect and recover unpaid equipment. Sums already paid may be applied to costs incurred, including work carried out.
• Risk passes to you on delivery to the site.

5. Your obligations

You shall:

• give accurate information about the site, load, appliances and existing wiring;
• give safe and timely access, including roofs, plant rooms and distribution boards;
• ensure roofs, walls and structures can carry the equipment, unless the quotation includes a structural assessment;
• obtain landlord, estate, facility-manager or authority approvals, unless the quotation states that we will;
• keep the work area clear and secure during installation; and
• follow the operating and maintenance instructions given at handover.

Delay or extra work caused by a breach of this section may be charged at our then current rates and may move the agreed dates.

6. Variations

• A change to scope, equipment or design takes effect only when agreed in writing, including any change to price and time.
• If specified equipment is unavailable, we may supply an equivalent or better model of at least the same rating, after notice to you.

7. Time

• Dates in a quotation are estimates. They are not guaranteed. They depend on supply, customs clearance, weather, site access and payment.
• We are not liable for delay caused by events outside our reasonable control, including customs and port delay, a change in exchange control or import rules, supplier shortage, grid failure, strike, civil unrest, severe weather, fire, flood or an act of government.

8. Handover

• On installation and test, we hand over the test results, wiring diagrams, manuals and warranty details.
• You or your representative shall inspect the system and sign the handover document.
• The system is accepted when you sign the handover document or when you begin to use it, whichever is first.
• A missing, damaged or non-conforming item must be notified in writing within 7 days of handover, as stated in the return and refund policy.

9. Warranty

• Equipment. Panels, inverters, batteries and other equipment carry the manufacturer’s warranty stated on the quotation. We pass that warranty to you and assist with a claim under it.
• Workmanship. Installation work is covered on the terms stated in your contract.
• The warranty does not cover:
  • misuse, neglect, accidental damage, or use contrary to the manufacturer’s instructions;
  • loads beyond the agreed design, or overloading;
  • alteration, relocation, repair or addition by anyone other than Ecopacq or a person we approve in writing;
  • damage from a grid or generator surge, lightning, fire, flood, theft, pests, vandalism, or another event outside our control;
  • failure to carry out maintenance required by the maintenance agreement or the manufacturer;
  • wear, and loss of battery capacity or panel output, within the manufacturer’s stated limits; or
  • equipment that has not been paid for in full.
• The remedy is repair, replacement or re-performance, as stated in the return and refund policy.

10. Liability

• Our total liability arising out of a quotation, order or system is limited to the price you paid for that order.
• We are not liable for indirect or consequential loss, including loss of profit, revenue, business, production, data or stock, or the cost of fuel, generators or alternative power.
• Savings, output, backup time and payback figures in a quotation, estimate, guide or on this website are estimates on stated assumptions. They are not guarantees. Results depend on use, weather, grid supply and fuel prices.
• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for any liability that Nigerian law does not allow to be limited.

11. Indemnity

You shall indemnify us against loss, damage and cost arising from information you gave that was false, from a breach of section 5, or from a third-party claim connected with your site, building or approvals.

12. Designs

Designs, drawings, load calculations, proposals and reports remain our intellectual property. You may use them only for the system we install for you. You may not give them to another installer, or use them to obtain another quotation, without our written consent.

13. Suspension and ending

We may suspend or end the agreement by written notice if an amount due is unpaid, if you commit a material breach, or if the site is unsafe. Sums for equipment ordered and work done to that date remain payable.

14. This website

• Content on this website is general information. It is not advice for a particular site and may change without notice.
• You may not copy, scrape or reuse our content, images or designs for a commercial purpose without our written consent.
• You shall not misuse the website, including by a false or automated enquiry, an attempt to gain unauthorised access, or interference with its operation.
• Links to other sites are for convenience. We are not responsible for those sites.

15. Complaints and law

• A complaint shall first be sent to the email in the contact section.
• If it is not resolved within a reasonable time, either party may refer it to mediation in Lagos before issuing proceedings.
• These terms are governed by the laws of the Federal Republic of Nigeria. The courts of Lagos State have jurisdiction.

16. General

• If a provision is invalid or unenforceable, the remainder continues in force.
• A delay in enforcing a right is not a waiver.
• You may not assign the agreement without our written consent.
• We may amend these terms. The version that applies to an order is the version published on the date you accepted the quotation.